Privacy Policy

🇫🇷 Lire en français

At Atlas Caravan (“Atlas Caravan,” “we,” “us,” or “our”), your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website(s), services, and digital platforms (collectively, the “Services”).

By accessing or using our Services, you consent to the practices described in this policy and acknowledge that your personal information may be processed in Canada in accordance with applicable privacy laws.

If you are located in the European Union (EU), we process your data in accordance with the General Data Protection Regulation (GDPR). If you are located in Canada, our data practices are governed by the Personal Information Protection and Electronic Documents Act (PIPEDA).

For EU residents, we only process your Personal Data with your explicit, informed consent.

Definitions

“Personal Information” means any information about an identifiable individual, or data that can be used to identify an individual, including “Personal Data” as defined under GDPR.

Your Responsibilities

You are responsible for any content you submit through the Services. While we provide some privacy options, no system is completely secure. Even after deletion, content may remain viewable in cached archives, backups, or copies saved by other users.

What This Policy Covers

This policy explains how Atlas Caravan collects, uses, and protects Personal Information from users of our Services, including:

  • Information submitted through our website or forms
  • Data collected via cookies, tracking tools, or integrations
  • Personal Information shared with us by partners or third-party platforms

This policy does not cover external websites or third-party platforms you may access through our Services. Those providers operate under their own privacy policies.

Children’s Privacy

Our Services are intended for users 18 years or older. We do not knowingly collect Personal Information from users under 18. If we learn that such data has been submitted, we will delete it promptly. If you believe this has occurred, please contact us immediately.

Information We Collect

Information You Provide

We collect information you submit voluntarily, including:

  • Name, email, phone number, business details
  • Messages submitted via forms or chats
  • Content shared in connection with our services

We use this data to:

  • Deliver our services
  • Respond to inquiries
  • Recommend solutions
  • Improve our tools and content
  • Track performance and prevent abuse

You can request updates or deletion of your Personal Information at any time.

Payment Information

When you make a purchase through our Services, payment processing is handled by Snipcart (a third-party payment provider) and Stripe (payment gateway). We collect the following billing information for order processing purposes:

  • Name and billing address
  • Email address for order confirmation and receipts
  • Purchase history and transaction details

Credit card information is processed directly by Snipcart and Stripe. Atlas Caravan does not have access to, process, or store your full credit card details. Payment transactions are protected by industry-standard encryption and PCI-DSS compliance maintained by our payment processors.

For subscription services, Snipcart securely stores your payment method to process recurring charges according to your chosen billing cycle. You may update or remove payment methods at any time through your account or by contacting us.

For more information about how our payment processors handle your data:

Information Collected Automatically

We collect usage data such as:

  • Browser type, device info, IP address
  • Page views and on-site actions
  • Cookies, local storage, and pixels

Some automatically collected data (e.g. IP or device ID) may be considered Personal Information depending on your location. Aggregated, non-identifiable data may be used to analyze usage trends or shared with partners to improve services.

Location and Mobile Data

When using mobile tools, we may collect:

  • Device ID, IP address, OS version
  • City-level location approximation
  • Usage patterns within the application

We use this data to optimize functionality and meet legal obligations tied to user location.

Cookies, Pixels & Local Storage

We use cookies and similar technologies to:

  • Authenticate user sessions
  • Store preferences and language settings
  • Measure performance (via Google Analytics, etc.)
  • Improve user experience and A/B test features

You may manage or disable cookies via your browser settings. However, disabling cookies may limit the functionality of our Services. Our cookie banner will appear (where required) to request consent before placing non-essential cookies.

Email and Text Communication

If you provide your email or phone number, we may contact you to:

  • Respond to requests
  • Share marketing insights or service updates
  • Deliver alerts or support messages
  • Notify you of service changes or outages

You may opt out of marketing communications at any time using the unsubscribe link or by contacting us. Operational messages may still be sent as needed.

Data Sharing and Protection

We may share your data with:

  • Trusted service providers who help us deliver the Services (e.g. email delivery, hosting, analytics)
  • Payment processors (Snipcart and Stripe) who process transactions securely on our behalf
  • Authorities or government bodies when legally required
  • Successors, in the event of a business acquisition or merger

We do not:

  • Rent or sell your personal data
  • Share identifiable information without your consent unless required by law

All partners and providers are contractually required to meet or exceed our privacy and security standards.

Security

We use administrative, technical, and physical safeguards to protect your data. While no system is immune to breaches, we continuously improve our measures to protect against unauthorized access.

If a data breach involving your information occurs, we will notify you as required by applicable law.

Third-Party Tools

Our Services may integrate with tools such as:

  • Google Docs, Dropbox, or Microsoft tools
  • Facebook, LinkedIn, or social sharing buttons
  • Third-party payment providers

These services are governed by their own privacy policies. Please review their terms before use.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Correct or update inaccurate data
  • Request deletion of your data (subject to legal retention requirements for financial records)
  • Withdraw consent for data processing
  • Request a copy of your information (data portability), including transaction history
  • Object to processing of your personal data for marketing purposes

Please note that transaction and billing records must be retained for 7 years under Canadian law, even if you request deletion of other personal information.

To exercise these rights, contact us in writing using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.

Account Deletion

You may request to delete your account and associated data at any time by contacting us. While we may retain some records for legal or operational purposes (e.g. backups or security audits), we will permanently delete your information from active systems wherever possible.

Data Retention

We retain Personal Information only as long as needed to fulfill the purposes described in this policy or as required by law. Backup data may be retained securely for up to 90 days.

Transaction and billing records are retained for 7 years to comply with Canadian tax and accounting requirements. This includes order details, invoices, payment receipts, and related correspondence.

Subscription and recurring billing information is retained for the duration of your active subscription plus the retention period mentioned above.

Policy Changes

We may update this Privacy Policy periodically. If material changes are made, we will notify you by email or prominent notice. We encourage you to review this page regularly to stay informed.

Use of Atlas Caravan’s Services is subject to this Privacy Policy and applicable law. By using our Services, you confirm you are not violating laws in your local jurisdiction and agree to the practices described here.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please reach out:

Atlas Caravan 17360 Du Corail Mirabel, Quebec J7N 3T4, Canada 📧 admin@atlascaravan.com